FAQ

Yes. There is no fee to become a member. Sign up now to place orders, hear about discounts, campaigns and promotions, and benefit from the advantages we offer.

Yes. You can easily place an order without becoming a member. We recommend creating an account so you can track your orders more easily and we can serve you better, as your basic details are used for your purchases.

We sometimes receive orders that are not genuine, for example test orders placed by users. These reduce the quality of service we can offer our valued customers. To confirm that an order is genuine, we may need to call customers for confirmation, so we ask for a phone number when you place an order.

You can update your details under My Account > Account Details.

Click the Forgot Password link on the sign-in page and we will email you instructions.

Add the products you want to your cart by clicking "Add to Cart". When a product is added, your shopping cart will appear. You can complete your order in four steps: if there is nothing else you want to buy, click "Checkout", enter your delivery address and shipping details, then enter your payment details, review your order, read and accept the sales agreement and pre-information form, and click "Complete Order". When your order is complete, a confirmation page will open and you will receive a confirmation email.

It is your personal area where the products you select are gathered. Before placing your order you can add or remove products and change quantities. Your cart is saved even if you sign out or close your browser, so you can continue where you left off next time; however, stock is only reserved for you once you complete your purchase.

You can pay by credit card or bank transfer.

After you place your order, it moves through these stages: Order Received – Packed – Shipped.

Every purchase on our website is 100% secure. Our system is protected by Rapid SSL, a world-renowned security provider. With 256-bit SSL (Secure Socket Layer) encryption, nobody but you can see or access your credit card number. As soon as you enter it, your card details are encrypted and sent to the bank. Third parties, including our company, cannot view or access your information. Your card details stay between you and your bank.

Simply type the product you are looking for into our site search and press 'Search'. You will reach it quickly.

You can also browse products by color, size, category and subcategory using the top menu and the filters in the side menu.

Under consumer law, you can exercise your right of withdrawal before your order is handed to the carrier. To do so, email destek@antiochmen.com with details of the order or product you want to cancel before you receive the shipping notification email. If your order has already been shipped, you can use your right to return it within 14 days under consumer protection law.

You will be notified automatically by email when your order is received. You can track your order by entering the order number via the Order Tracking link. Products that have been ordered and paid for are handed to the carrier within 1–3 business days at the latest. During sale and promotion periods, delivery may take longer than usual.

We work with several carriers. Shipping is free on all orders of 2,500 TL and above.

You can return a product within 14 days of delivery, unused and in the condition you received it, without opening, damaging or spoiling its packaging. The product must be returned together with its invoice.

To send a return, hand your return package to the carrier at your nearest branch. (Note: your return process starts once the product reaches our online warehouse.) We do not offer exchanges; only returns are accepted.

If you think a package was damaged in transit, open and check it in front of the courier. If the product is damaged, have the carrier record a damage report and do not accept the delivery. Please remember that by accepting the product you confirm that the carrier has fulfilled its duty in full.

Products that have been opened, used, damaged or otherwise altered cannot be returned. The customer must return the product in the condition in which it was delivered and, if it has been used, is liable for any loss in its commercial value due to use.

If the customer returns a product or withdraws from the purchase, the product price is refunded within 14 business days of the returned product reaching us.

If any opening, deterioration, breakage, damage, tearing, use or similar condition is found on the product or its packaging, or the product cannot be returned in the condition in which it was delivered, the return will not be accepted and the price will not be refunded.

For returns that do not meet the conditions above, the shipping cost will be paid by the customer.

Refunds to your bank account or card vary by bank and usually appear in your account within 3 business days on average. In case of delay, please contact your bank. Once your order shows "Cancelled", the full amount is refunded to your credit card. For installment purchases, refunds are reflected on your credit card by your bank as a credit each month.

As we sell fashion and clothing, size issues can happen. If the product you bought does not fit, you can start a return by sending it back to us within 14 business days in line with our cancellation/return conditions.

For any issues or suggestions about our site, call our customer service line on +905359769292 (Antioch Men) or email antiochmencom@gmail.com.

antiochmen.com is the official online store of the ANTIOCH brand, so all of our products are original.